FAQs

Have a question? 

At Wynnie’s, we’re here to make your shopping experience as seamless and joyful as possible. Whether you’re shopping for your own little one or choosing the perfect gift, we want you to feel completely supported from checkout to delivery. Below you’ll find answers to our most frequently asked questions about shipping, returns, gift wrap, and more.

If you ever need extra assistance, please reach out — we’re always happy to help.

Shipping & Delivery

How much is shipping?

We offer flat-rate shipping for $8 per order. Most orders arrive within 2–5 business days.
Once your order ships, you’ll receive an email with tracking information.

Do you offer rush shipping?

If you’re on a tight deadline, email info@wynniesboutique.com and we’ll do our very best to accommodate.

How long does it take for my order to ship?

Orders typically ship within 1-2 business days. You will receive tracking as soon as it is on the way.

Local Pickup & Curbside

Do you offer in-store pickup?

Yes! Local customers may choose Free In-Store Pick-Up at checkout.

You’ll receive an email when your order is ready. Pick-up is available during regular store hours.

Do you offer curbside pickup?

Absolutely. Call 336-850-5110 when you arrive, and we’ll bring your order right out to your car.

Returns & Exchanges

What is your return policy?

We accept returns on full-priced merchandise within 14 days of purchase (in-store) or 14 days from delivery (online).
Items must be in new condition, unworn, unwashed, with original tags attached.

How do I start a return?

Simply email info@wynniesboutique.com to request approval.
Once approved, online customers may ship items back to us at their expense.

How long do refunds take?

Refunds are processed to your original form of payment within 2-5 business days of receiving and inspecting your return. 

Your bank may take additional time to post the refund.

Do you offer exchanges?

Yes!

  • In-store: Exchanges are welcomed within 14 days.

  • Online: Exchanges can be shipped after an $8 flat-rate exchange shipping fee is paid via email invoice. 

What items are final sale?

The following cannot be returned or exchanged:

  • Discounted or promotional items

  • Special orders

  • Socks/tights

  • Gifts-with-purchase

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery. We will gladly fix the issue and cover all return shipping costs.

Special Orders

Can you order this? 

We get asked a lot about special ordering merchandise. Most apparel is made-to-order through a seasonal pre-order process with order volume minimums, and we are not always able to receive more inventory mid-season. 

However, every brand is different and we can occasionally re-stock items and re-order "sold out" sizes. Don't ever hesitate to ask!

If we do special order an item for you, customers will be responsible for the full amount of the shipping cost for that item(s). 

 

Gifts & Gift Wrap

Do you offer gift wrap?

Yes! We offer our signature complimentary gift wrap on all full-priced items.
We can also include a handwritten enclosure card upon request.

To request gift wrap, simply:

Please note: discounted merchandise is not eligible for gift wrap.

I received a gift, can I exchange it?

We are happy to offer store credit or exchange on gifted items that meet the following guidelines:

  • Items must be unworn, unwashed, and have original tags attached.

  • A gift receipt is preferred, or recipient must provide the name of the customer who originally purchased the gift so appropriate records can be confirmed. 

  • Gift returns must be made within 30 days of the gift being given or within 60 days of the original purchase date, whichever comes first.

  • Seasonal merchandise (such as swimwear, holiday items, and special collections) must be returned within the season in which it was purchased. Our spring/summer season is considered January-June and our fall/winter season runs July-December. We cannot accept "out of season" merchandise and our staff may use their discretion when managing returns. 

This policy helps us continue offering thoughtfully curated, seasonal collections while ensuring fairness and consistency for all of our customers.

All gift returns are issued as store credit only in the form of a Wynnie's gift card. We are unable to provide refunds to original forms of payment for gifted items.

Gift cards:

  • Valid for exactly one year from the date issued

  • Can be used in-store or online

  • Maintain remaining balances automatically

As always, merchandise that was originally purchased at a discounted price may not be returned or exchanged, no exceptions. 

I received a gift card, does it expire? 

Beginning February 1, 2026, gift cards will be valid for exactly one year from the date purchased.

Store Information

Where are you located?

Wynnie’s Boutique
1210 N. Main Street
High Point, NC 27262

We're inside a historical building with the Grassy Knoll by John Paulin and Joy Bar Coffee. Parking is available on the side of the building and you can enter our shop via Main Street or through one of the other shops. 

What are your store hours?

Our doors are open Monday-Friday 10-5 p.m. and Saturday 10-3 p.m. 

How can I reach you?

📧 Email: info@wynniesboutique.com
📞 Phone: 336-850-5110
📸 Instagram: @wynnies 

We love helping you find the perfect pieces, whether you shop with us online or in person. Thank you for choosing Wynnie’s — it means the world to our small business.