Returns + Exchanges

Wynnie’s Return & Exchange Policy

Traditional with a twist — even in customer care.

At Wynnie’s, we want you to absolutely love the pieces you choose for your little ones. We also understand that sometimes things need to be exchanged or returned, and we’re here to make the process simple, fair, and thoughtful for everyone.

ONLINE RETURNS

If you need to initiate a return from an online order, please email info@wynniesboutique.com within 14 days of receiving your package.

Once your return is approved, please ship the item back to us within the same 14-day window. When your return arrives and is inspected, we’ll issue a refund to your original form of payment.

Customers are responsible for return shipping. For exchanges, an $8 flat-rate shipping fee will be invoiced to cover sending out your new item.

IN-STORE RETURNS + EXCHANGES

Full-priced merchandise may be returned or exchanged within 14 days of the purchase date.

Refunds will be applied to the original form of payment. If you’d prefer to shop at a later time, we’re happy to offer store credit in the form of a Wynnie’s digital gift card, which is valid exactly one year from the time it is purchased. 

GIFT RETURNS

We know how many sweet baby gifts find their way to Wynnie’s families, and sometimes recipients simply prefer a different style or size.

For gift returns, we gladly offer store credit issued as a Wynnie’s gift card.
A gift receipt or matching purchase record helps us locate the original order, but is not always required.

Gift cards:

  • Valid for exactly one year from the date issued

  • Can be used in-store or online

  • Maintain remaining balances automatically

This is our most flexible and customer-friendly option.

ITEM CONDITION

To keep our collections ready for their next little adventure, all returned items must be:

  • Unworn and unwashed

  • In original packaging

  • With all tags attached

  • Free from odors, stains, pet hair, or visible wear

Items not meeting these standards will not be eligible for return and will be sent back to the customer.

FINAL SALE ITEMS

The following items are final sale and may not be returned or exchanged:

  • Discounted or promotional merchandise

  • Special orders

  • Socks and tights 

ORDER ISSUES OR DAMAGED ITEMS

If an item arrives damaged or we made an error with your order, please notify us within 48 hours of delivery.
We will make it right and cover all shipping costs associated with correcting the issue.

LATE RETURNS

Because we offer refunds and store credit, we must adhere to our return window.
Items received after 14 days cannot be accepted. If an item is sent back late, we will contact you to arrange return shipping back to you.

RETURN ADDRESS

Wynnie’s Boutique
1210 N. Main Street
High Point, NC 27262